Terms and Conditions of Use

These terms and conditions are governed by the combined provisions of Legislative Decree No. 50 of January 15, 1992, and Legislative Decree No. 206 of September 6, 2005 (Consumer Code).

Definitions

“Consumer” means the natural person who purchases goods and services from the Supplier (NATURAL LINE SRL, VIA MAZZINI 26 - 54027 PONTREMOLI (MS), Italy, VAT No. and Tax ID No. 06268020960, registered with the Turin Chamber of Commerce under No. MS-121074); or a legal entity that sells goods or services through “online” sales, that is, a contract entered into exclusively via the remote communication system commonly known as the “Internet.”

Product Characteristics

The essential characteristics of the product covered by this contract are described in detail and illustrated in the online electronic catalog.

Sale Price

All sales prices of the products listed in the online electronic catalog include VAT and any other taxes.

The base sales price corresponds to the list price indicated by the supplier, if stated, or otherwise to the recommended retail price; the discounted price, where applicable, indicates the actual price at which the product is sold, net of the applied discount.

Shipping Costs

Shipping costs for the goods, unless already included in the price, will be added as indicated on the order form in each case. Exceptions apply to international shipments, for which the cost will be calculated and agreed upon with the customer on a case-by-case basis.

Validity Period of the Offer and Price

The price of the products is as indicated in the online catalog; any changes or revocations of the offer shall be governed by Article 1336 of the Italian Civil Code.

Payment Methods

The consumer may pay for the goods or services as indicated on the website: by credit card through a payment network external to the supplier’s organization, via PayPal, or by bank transfer to the supplier at the financial institution indicated on the website. With regard to payment by credit card or PayPal, by filling out the appropriate form on the website, the consumer authorizes the supplier to use their credit card and to charge their account in favor of the supplier for the total amount shown as the cost of the purchase made “online.” The entire procedure takes place via a secure connection directly linked to the “online” payment service provider, to which the Supplier has no access.

Conclusion of the Contract

The contract shall be deemed concluded once the consumer has completed the following steps: a. Filling out the digital form providing their identifying information; b. Selecting the preferred payment method; c. Clicking the final “Submit” button, thereby accepting the terms and conditions of sale. The consumer agrees and undertakes, once the online purchase process is complete, to print and retain these terms and conditions of sale—which the consumer will have already reviewed and accepted as a mandatory step in the purchase—as well as the specifications of the product being purchased, in order to comply with the provisions of Legislative Decree 206/2005.The purchaser is prohibited from entering false, and/or fabricated, and/or fictitious information during the registration process required to initiate the procedures for the execution of this contract and related further communications; personal information and the email address must be exclusively the consumer’s own personal data and not that of third parties or fictional; the supplier reserves the right to take legal action against any violation or abuse, in the interest of and for the protection of all consumers. The consumer designates the location indicated in the digital form as their address for service. By entering their telephone number, fax number, and email address, the consumer consents to the supplier’s use of these communication methods. The contract will not be concluded in the event of a purchase by minors.

Delivery Terms

Subject to the general maximum time limit imposed by Legislative Decree 206/2005, the goods ordered will be delivered to the consumer via the carrier chosen by the supplier, preferably within seven days (with the exception of items ordered in the specific “on request” section) counting from the day following receipt of confirmation of payment for the goods, and any delays shall not constitute grounds for withdrawal from the contract or give rise to rights to compensation, except as provided for in Legislative Decree 206/2005. The Supplier guarantees the availability of the products listed in its online catalog at the time of publication, but cannot guarantee that reorders of sold-out lots can be fulfilled; in such cases, the Supplier will notify the consumer and refund any amounts already paid, in accordance with the forms and procedures set forth in Legislative Decree 206/2005.

Liability

The Supplier assumes no liability for service disruptions attributable to force majeure, such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to computer systems, system crashes, and other similar events that prevent, in whole or in part, the performance of the contract within the agreed-upon timeframes. The supplier shall not be liable for any damages, losses, and/or costs incurred as a result of the failure to perform the contract for the reasons mentioned above; the consumer is entitled only to a refund of the price paid. Likewise, the supplier is not liable for any fraudulent or unlawful use of credit cards, checks, or other means of payment. In fact, at no point during the purchase process is the supplier able to access the consumer’s credit card number, which is transmitted directly to Banca Popolare di Novara—the service provider—via a secure connection.

Warranties and Customer Support

The supplier sells high-quality products, for which any warranty required by law is provided directly by the manufacturers; the applicable regulations and the terms of the warranty will be those indicated and highlighted by the manufacturer along with the product.

Consumer’s Right of Withdrawal

If, for any reason, the consumer is not satisfied with the purchase, they have the right to withdraw from the contract without penalty and without specifying a reason, within 14 days from the date of receipt. Although not required by law, in order to improve our service, we would appreciate a brief note explaining the reason for the withdrawal. The right of withdrawal is exercised by sending a written notice via certified mail with return receipt requested to the supplier’s address within the prescribed time limit; Notwithstanding the provisions of Legislative Decree 206/2005, the notice may also be sent within the same timeframe via telegram, fax, or email (the latter available directly on the website).

If the goods have been delivered, the consumer is required, at their own expense, to return them to the supplier within 14 days of the date of receipt of the goods, after providing written notice of the chosen method of return; in the absence of such notice, the return shall be deemed to have been made via the postal service. To ensure the right of withdrawal remains valid, all items must be returned in their original packaging along with any manuals, complete and unused.

The address to which the goods should be returned is:

NATURAL LINE SRL

Via Repubblica 82

Albiano Magra / Aulla (MS)

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the amounts already paid no later than 14 days from the date on which the supplier became aware of the consumer’s exercise of the right of withdrawal. If the purchase price was paid by credit card, the supplier will credit the same amount to the consumer’s card through the issuing bank. The buyer is therefore entitled to a refund of the total order amount: products plus shipping, excluding return shipping costs (from the customer to the merchant), which are the customer’s responsibility.

Termination of the Contract and Express Termination Clause

The supplier has the right to terminate the contract by notifying the consumer. In such a case, the consumer shall be entitled solely to a refund of any amount already paid. The obligations assumed by the consumer, as well as the guarantee of successful payment made by the consumer using the methods specified in Article 6, are essential in nature; therefore, by express agreement, the consumer’s failure to fulfill even one of these obligations shall automatically result in the termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a court ruling, without prejudice to the supplier’s right to bring legal action for compensation for any additional damages

Order Cancellation Procedure

If the customer decides to cancel a placed order, they must IMMEDIATELY send an email to [email protected] with the subject line: “Order Cancellation No.” and include the personal information previously provided with the order. If the order has not yet been shipped, no charges will apply; however, if the order has already been handed over to the carrier, payment for shipping will be required.

Complaints

Customers wishing to file a complaint may send an email to [email protected] or call 0187413799.

Online Mediation Service

Pursuant to Article 49, Paragraph 1, Letter V of Legislative Decree No. 206 of September 6, 2005 (Consumer Code), the customer may avail themselves of the Joint Conciliation Procedure.

The procedure may be initiated if, after submitting a complaint to the company, the consumer has not received a response within thirty days or has received a response that they do not consider satisfactory.

Customers who decide to use the Joint Conciliation Procedure must submit their request to the following email address: [email protected] or to the fax number 02/87181126. For more information, please visit:

http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

Online Jurisdiction

Any dispute regarding the application, performance, interpretation, or breach of this contract shall be subject to Italian jurisdiction. For any dispute between the parties regarding this contract, the competent court, pursuant to Legislative Decree 206/2005, shall be the court having jurisdiction over the customer’s domicile or residence, if located within Italian territory.

Electronic Invoicing

Effective January 1, 2019, Law No. 205/81, Article 1, paragraphs 909–928 (the so-called 2018 Budget Law) has mandated electronic invoicing for all sales of goods and provision of services to VAT-registered entities.

If you wish to receive an invoice and have an SDI (Interchange System) code that identifies your company or a certified PEC email address, you must include this information in your order (always required). If you do not have these two pieces of information, simply provide your tax ID number.

You can view and retrieve all your electronic invoices in the Revenue Agency’s “Cassetto Fiscale” (Tax Folder), which is a personal digital folder where all of the taxpayer’s tax documents are stored.

If you have any questions or requests, please do not hesitate to contact us at [email protected]